XTERRA Footwear is committed to customer satisfaction. We offer an 100% absolute guarantee on any purchase of our shoes!!! Run, race or simply walk in what we feel is the best multi surface trail running shoe on the market with our 30-day guarantee and if you are not completely satisfied please return them for a full refund or a size exchange.
Please ship your return to us using the same packing box your received from us, but please do not return product with the white XTERRA box as the external shipping box.
To return your XTERRA Footwear purchase, please do the following:
Contact one of our customer service representatives by clicking here or by calling (877) 772-7192 to obtain a returned merchandise authorization (RMA) number;
We will e-mail you a prepaid UPS shipping label (we pay the shipping costs)
Place this label on the outside of the sealed box in which your return is packed; and then once we receive, process and approve your return, your refund will be processed.
Contact Information: XTERRA Footwear 28 Cedar Road North Hampton, NH 03862